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FAQs


Why is it that when I opened up my purchased file, the included iProp was named "PlaneA 4x3.iProp" ? The web site says to use a 3x2 ratio Plane. Well, it's 'cuz that wombat computer thingy has the 2's n 3's n 4's too close together, and ole Mick has stumpy fingers! (Been bit by too many gators...) Would you fix it, if you had already uploaded 2 gig of video files? And you had a gazillion other files to create? I think not! The Plane really "is" in the right ratio (3x2) So, please excuse our typo and continue to enjoy the files. We do!
Your artwork is very good. I'm new to iclone, and would like to know if I can make your characters move any 
direction and give them movements, or are they pre made movies to use as backgrounds?
The files we are offering are not "characters," per se. They are, indeed, video files (or png files in the case of our Scene Sets). Each "set" comes with at least 5 different orientations - Across, Forward, Away, Away-Diagonal, and Forward-Diagonal. So, we have taken care of the "posing" for you already. In addition, you can apply any effect to them that is included in iClone 4. For example, you can "flip" them, rotate them, skew them, attach them to other characters/props in the scene, make them move along paths, etc.

The videos are not designed to be used as "backgrounds," but as "additions" to your movie. Take a look at one of our short demos on each site page to see what we mean. And, if there are any other questions, you can always download a "testing" video from our Freebies page to try them out for yourself. As a matter of fact, we recommend it!

What program do you use to create your animations? How do you render it out of that program? What program do you use to create the diffuse and opacity files? Sorry, mate. Them is "trade secrets." The Mrs. would send me out on permanent safari if I was to tell you that!
What codec do you use for the videos you create? Our videos are created with the Cinepak codec at (mostly) 1440x960 resolution. In order to use videos in iClone 4, the user must have the corresponding codec installed on their computer. If they want to import an mpg file into their movie, for example, they must have the specific mpg codec installed for the video they want to use. Cinepak is a "universal" codec for Windows and should be compatible with 99% of the Windows machines in use today - including Windows 7!
I've listened to your promo at the Reallusion forums, and Mick's accent doesn't sound quite right. What's up? Mick has been traveling the world in search of critters for so long that his accent has  a little, what shall we say, "world-wide influence?" But, his heart is sincere and he's a real lover of the Zoo. So, to all of you Aussie's out there, we hope you'll forgive us and agree that the Outback is a big enough place for everybody!
I can't seem to get the shadows "right" on diagonal views. What's the secret? Are you using a 2d background? Shadows are very difficult to control against a 2d background. There's no "floor" for the shadows to reflect against. We recommend using a 3d background, wherever possible. Load the Plane A and its videos. Then select the video and use iClone's controls to move the Plane up or down in the Z-orientation getting it as close to the "home" point as possible (or a little above it) before you move or resize the video. You might also want to experiment with rotating the plane slightly, but usually a simple "up" or "down" positioning to floor level will produce very satisfactory results. Also, check your lighting settings. If you are using Drop Shadow, try changing to Self-Illumination, or vice-versa.

Just by the way, we will be adding 2d backgrounds soon that ARE properly sized and positioned for use in iClone 4. Please check back with us later.

I've loaded up some of your "Tester" files into iClone 4. After I play through the scene, I get these really weird black shadings around the files. What's up/ Could be your graphics card interacting with iClone 4. We get the same thing when we use them. It sometimes helps to "Stop" the play, then switch to the start and end of the video, back to the start. It can be annoying, but does not affect the final result in the rendered movie. Of the hundreds of movies that we have rendered using our videos, we have see the "black shadow" only a couple of times in the final movie. Closing iClone 4, reopening the file and rendering again fixed them both.
Will these video files also work for a non-iClone4 user? What?! A non-iClone user?! Has somebody rung your bell, mate? Well, if you insist on workin' with those other programs, truth be known, we do not know for sure. 'Cause we don't know what "other" programs you might be using. (You can always download a "Freebie" and try it out!) But, we do know this: 

1) These video files work great for iClone4, but not iClone3. iClone3 does not have video support.

2) We are working on supplying (at Our Store) similar files in QuickTime format with alpha channel - which should work in any video editor that supports alpha channel. But, the cages for these critters ain't quite ready yet. And we would really like to have your opinion before we start building them! Head on over to our "Freebies" section for more information.

In the meantime, we do have some of our video critters out on loan temporarily at ContentParadise.com The video sizes for QuickTime files located there is 720x480. Our plans for Our Store is to supply them at 1440x960 resolution!

The "Scene Sets" at Content Paradise are the same as the ones in our Online Store here. We would appreciate it if you would make your Scene Set purchases from our store, since more of the proceeds would go to support our Zoo. Thanks, Mick.

 
 
 
 
 
 
 
 

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